Comply with the relentless barrage of regulations and standards needed to keep or win business...

Compliance is about getting done what must be done. This is achieved by identifying, understanding and conforming to accepted standards, whether they are mandatory legal requirements, market or technology norms, customer specifications, or internal standards set by the company itself.

Market access

Involves meeting all necessary legal requirements and, in most cases, being able to demonstrate that your product is compliant and is produced by a system that can ensure consistency of production. For example in the 27 countries of the European Union (EU) a company is required to ensure that its products meet EU Product Directives. This is usually most easily done by ensuring that the product complies with specific European Standards, which have been developed by industry. The company then has to mark the product to assure this compliance (CE Marking) to regulators. In other words a company must do this or it cannot sell its products.

Examples of EU Product Safety Directives include:

  • machinery safety
  • electrical safety
  • electromagnetic compatibility (EMC)
  • medical devices

Market acceptance

In addition to complying with legal requirements, for a product to be successful it has to be accepted by the market as meeting its minimum requirements, i.e. its needs, or solving a problem better than other products on offer. It must be what is wanted, perform as expected and fit the context of the customer need. There could be many choices available to customers in this category. So, a company must meet these market standards or people will not buy the product.

Today many customers, notably those in the public sector and larger organisations, require evidence of compliance in order to pre-qualify suppliers. A growing number of management systems standards are often required to provide confidence.

Examples include:

  • quality - ISO 9001:2008
  • health and Safety - HSG 65, OHSAS 18001
  • environment - ISO 14001
  • industry specific, national and international certification schemes

businesskeys™ can help you build a business management system that enables you to meet your objectives, deliver excellent customer results, consistently & profitably & adapt with changing regulations and standards.

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